Maintenance Requests
Use the Tenant Portal if your apartment is in need of routine or semi - urgent maintenance. Submit your request under the REPAIRS tab. (Read descriptions below).
Contact management IMMEDIATELY if you are having a maintenance emergency such as:
- Total loss of electrical power
- Burst plumbing or flowing water
- Water leaks as a result of heavy rain
- Security problems including but not limited to broken locks, broken glass, loss of exterior lighting
- Smell of gas (after contacting management, please call the gas company at 1-800-764-0111
- Any maintenance items with the potential to cause damage, injury, or harm
- Smell or other concern for fire
- Loss of heat
- Sewer back-up
Routine: Management will respond in the order of urgency within 72 hours during regular weekday business hours to let you know when repairs have been scheduled. Examples may include but are not limited to:
- Broken door handle
- Dripping faucet
- Loss of air conditioning (emergency response will be at the discretion of management)
- Cracked or inoperable window
Semi-urgent: Management will respond within 24-48 hours to let you know when repairs have been scheduled. Examples may include but are not limited to:
- Loss of hot water
- Inoperable refrigerator
- Inoperable oven or range
- Clogged toilet (please attempt to unclog the toilet by plunging first)
- Clogged sink
- Clogged tub
Three figures with tools and yellow helmets.