Maintenance Requests
Use the Tenant Portal if your apartment is in need of routine or semi - urgent maintenance. Submit your request under the REPAIRS tab. (Read descriptions below).
**For all after hours maintenance emergencies contact the Resident Assistant first. **
Contact a Resident Assistant IMMEDIATELY if you are having a maintenance emergency such as :
- Total loss of electrical power
- Burst plumbing or flowing water
- Water leaks as a result of heavy rain
- Security problems including but not limited to broken locks, broken glass, loss of exterior lighting
- Smell of gas (after contacting Resident Assistant, please call the gas company at 1-800-764-0111
- Any maintenance items with the potential to cause damage, injury, or harm
- Smell or other concern for fire
- Loss of heat
- Sewer back-up
Routine: A maintenance technician will respond in the order of urgency within 72 hours during regular weekday business hours. Examples may include but are not limited to:
- Broken door handle
- Dripping faucet
- Loss of air conditioning (emergency response will be at the discretion of management)
- Cracked or inoperable window
Semi-urgent: A maintenance technician will respond within 24-48 hours. Examples may include but are not limited to:
- Loss of hot water
- Inoperable refrigerator
- Inoperable oven or range
- Clogged toilet (please attempt to unclog the toilet by plunging first)
- Clogged sink
- Clogged tub